28
Jan

5 Lessons in Personal, Employee and Customer Engagement from a 5-Hour Flight Delay

I am back from a fabulous week in Samana and had to share the story of our travel there, and the lessons it provides for personal, employee and customer engagement. For background, we booked a “roulette” vacation where you don’t know exactly which resort you are staying at until you arrive, and our 6:30 am flight was delayed 5 hours …
18
Dec

Tech Tool Tuesday: Twitter Chats and #hashtags

If you know me, you know I love Twitter. In fact, you may be one of the hundreds of people I have met through Twitter. I’ve been using twitter for about 4 years now, to learn, share and get to know people around the world. When I started participating in Twitter Chats is when my Twitter experience became really impactful. Here’s how I got …
21
Mar

Innovative HR | Social Media Policy or Guidelines

Social media is a little scary. I have been asked a few times at recent speaking engagements – “how can we get rid of Twitter?” Or “how long do you think this whole thing is going to be around? My thought… it’s not going anywhere – and your customers and employees are there, so if you’re not, you’re …
24
Dec

Twitter basics you need to know

I’ve recently had the opportunity to attend the Impact99 conference which was all about integrating HR and social media. It was a great opportunity to hear about what leading companies like IBM, Kobo, Starbucks, ING Direct, and others, are doing to integrate HR into their human resources strategy. During the conference, there was opportunity to …
19
Sep

Effective Communication – tone, body language, and brevity

I’ve taught many workshops and coached more leaders than I can count on effective communication.  One of the most important lessons that continues to manifest is that it is not what you say that matters, but how you say it. Here are 3 lessons that help you say what you mean with more than your words. A study by Dr Mehrabian investigated the impact …
15
Aug

3 Simple Steps to Storytelling

I am often reminded, when I am watching a presentation, that storytelling does not come naturally to many people.  I don’t mean telling about what you did last weekend or about a great adventure that you had – lots of people are great at that.  What I mean by storytelling is laying out information and recommendations in a logical way. …