01
Oct

Never Give an Apology as a Leader?

SHOULD YOU NEVER SAY YOU’RE SORRY? If we can agree that people are innately not perfect creatures, then we can also agree that leaders will make mistakes at certain points in their career. Some will be small, some will big, and some mistakes will be downright disastrous. It seems common sense that people like apologies. But, how do we REALLY feel …
08
Sep

Leadership Lessons from Ed Sheeran on the Howard Stern show

On days like these, I miss having an hour long commute and being able to listen to my favourite radio show, the Howard Stern show. Today, Howard was interviewing Ed Sheeran, the English singer-songwriter who sings hits like “SING”, “Lego House” and “The A Team”. I’m sure the entire interview was fabulous (and …
02
Sep

How To Participate in a Twitter Chat

A couple of weeks ago, I wrote about how Zappos builds strong employer brand using a twitter chat, #insidezappos. I believe that digital fluency is the literacy of the 21st century, and twitter chats are a great way to use digital fluency to communicate and connect with people. The first time I participated in one, I was overwhelmed and amazed by the …
22
Aug

Employer Brand Learnings from Zappos #insideZappos Chat

Every other Thursday, at 2 pm ET, @InsideZappos, a Twitter handle manned by employees of Zappos, facilitates the #insideZappos twitter chat for a half hour. Employees from across the company share real life answers about working at Zappos. It’s a great example of using social media to showcase your employees as advocates of your brand and to build …
14
Aug

Major Restaurant Chain Says – NO Substitutions!

Have you ever made a change to an item on a menu? – Hold the tomatoes? – Tomato sauce instead of cream? – Salad instead of fries? I rarely order right off the menu. I seem to need to mix and match at least something. Not because I like being difficult, but sometimes it’s because of certain food intolerances, or it’s because I’m …
05
Jun

Heellooo! Is anyone listening to me???

Not being heard can be frustrating, angering, and sometimes it can be downright depressing. On the other hand, being someone who doesn’t listen effectively, can have devastating results on work and personal relationships. How do we improve this situation? The problem is that we have encountered SO MANY solutions, tips, suggestions, and examples of …
02
Jul

Save your company from the undead with a 10th man business strategy

It happened again. I stepped away from work for an evening to enjoy a movie and some time with family… and the next thing you know, I’ve been inspired by World War Z to write a blog post about business strategy… (I apologize ahead of time for the zombie puns). First of all, if you haven’t seen the movie and enjoy zombies, it’s …
19
May

Culture and Innovation: How Does Culture Impact Innovation? #UsGuysChat Framing Post

Two things I’m passionate about: Culture and Innovation! I was thrilled when Joseph Ruiz, strategic marketer and co-host of #usguyschat, asked me if I would like to help with #usguyschat on these two elements. Join us Monday, May 20 at 3 pm EDT on #usguyschat on twitter to participate in this discussion about culture and innovation – Everyone …