11
Dec

Why is this store SO HAPPY?

A retail store where EVERYONE is happy (including me as a customer)? How is this possible? On a busy Saturday in November (just when the Holiday shoppers are out-and-about), I encountered an assortment of Home Hardware Associates. ALL were happy, friendly, helpful, and knowledgeable. They all took initiative, and seemed to genuinely take pride in their …
08
Dec

4 Ways G Adventures Core Values Create Awesome Culture

A few weeks ago, I wrote my first post about my tour at G Adventures Basecamp in Toronto. There was so much to share that I couldn’t put it all in one post, so here’s number two… all about Core Values! I think strong, differentiated core values that are meaningful and clear build the foundation for strong culture. Your core values …
29
Oct

3 Ways to Handle a “Little” Unethical Problem

Is there such a thing as being a “little” unethical? Is that like being a “little” pregnant? Fraud, grand theft, discrimination based on race, gender, age, sexual orientation – are just a few examples of unethical behaviour. Why should supply stealing be any less important? I ask this because I did an informal poll, and found that some …
28
Oct

Reinvent Work Like Nenshi is Reinventing Government

Imagine an organization where the leaders were 100% transparent about what the organization was doing throughout a crisis. Imagine an organization where the leader placed compete trust in customers to do the right thing within their business. How about an organization where people feel so connected to the overriding purpose that they volunteer to help …
20
Oct

5 Workplace Culture Wows from My G Adventures Tour

I recently went on my first G Adventures tour in Northern Thailand. G Adventures’ business is sustainable travel – they use local vendors, transport and more to create authentic travel experiences for people, and ultimately to change peoples’ lives. I could talk for days about my brief trekking experience with them, but to give you …