26
Oct

HR and Social Media: Impact99

It has been a couple of weeks since Impact99 in Squamish, BC, and I’ve been decompressing, absorbing, and thinking about the things I learned and people I met at the event. Impact99 is a one-day interactive conference for 99 leaders, focused on integrating Social Media and Human Resources. Those of you who know me know I’m passionate about …
03
Oct

HR Professional – Key Traits for Next-Gen HR

Last week I came across an article by Williams Recognition about the 5 traits of a Human Resources Professional. The traits they listed were: Commitment to company and employee; superior organizational skills; ability to multitask; impartiality; and continuous improvement. To me, this seems really 1980s, and helps to prolong the unfortunate stereotype …
22
Aug

Customer Service War: Myth vs Fact

During last week’s #leadershipchat, Becky Carroll (Customers Rock!), author of “The Hidden Power of Your Customers” shared great insights on why companies should focus more efforts on extraordinary customer service for existing customers.  For me, she was speaking to the converted.  I’m a huge proponent of a paradigm shift …
15
Aug

3 Simple Steps to Storytelling

I am often reminded, when I am watching a presentation, that storytelling does not come naturally to many people.  I don’t mean telling about what you did last weekend or about a great adventure that you had – lots of people are great at that.  What I mean by storytelling is laying out information and recommendations in a logical way. …
20
May

Strategic Human Resources is critical to business success

As I was reviewing recent “Answers” on Linked In, I came across one that inspired this post.  An HR pro had posted a question asking what others would recommend as focus areas when starting or reviving HR in an organization.  An Operations Manager had answered the question by saying “None”, and going on to clarify that it …