Defining Moments

I believe we all have certain moments or events in our life that help define how we behave in the future.  Dictionary.com defines a “Defining Moment” (DM) as “an occurrence that typifies or determines all related events that follow.”  I’ve been thinking about one of my DMs lately, as I’ve noticed a few times that …

Five words

Somehow I’ve unwittingly become a source of career and personal coaching to friends and colleagues, which inspired me to start this blog to share experiences I’ve had or coached others about over the years.  For years, I’ve worked in Operations and in Human Resources and training in service-oriented organizations and industries, …