At Pam Ross Consulting, we specialize in helping companies train and engage their teams for the purpose of igniting awesome customer experience.

Pam focuses on three key areas:

Recent projects have included:

  • Speaking at conferences, business and association meetings about topics including Social Media Magic for Business, Social Media Magic for HR, Next Generation Employee Engagement, and The Great Canadian Customer Experience
  • Developing customized training programs for organizations, specializing in customer experience and leadership
  • Developing blended learning strategy and on boarding training program for front line Associates in a national retail chain
  • Designing and developing interactive, engaging computer-based training courses for a national retail chain
  • Creating and directing inspiring, branded culture videos for restaurant and retail chains
  • Developing consultative sales approach and training for national retailer
  • Working with senior team to understand the necessary competencies to differentiate their business through their people, and designing hiring and performance management tools to drive these
  • Facilitating strategic planning meetings and acting as a catalyst for innovative ideas for engaging customers and employees
  • Helping organization develop internal social media strategy for creating a more connected, collaborative, and effective workplace

Join our community for exclusive access to:

  • Free electronic copy of the Blueprint for Workplace Reinvention
  • Facts, stories and tactics from cutting edge organizations
  • Insider early access to Reinvent Work events

Together we will Make Work Awesome!