09
Jun

Woodbine Entertainment Group is Reinventing HR

I was honoured to be invited to a top-secret event held at Woodbine Racetrack a few weeks ago… When I got the invitation, which said very little, I was intrigued. I know Tania Caza as a forward-thinking HR leader, who has attended the Reinvent Work Summit and is passionate about engagement and culture. So without knowing what I was attending, …
22
Mar

How to make the corporate world more human… in 6 simple steps!

I’ve been thinking a lot about the de-humanization of the work world over the past number of years. I know I’m not alone in seeing a lack of humanity in the corporate world. So much so that the word “corporate” has become the most anti-human word in the english vocabulary. Last year, I asked people on Facebook and LinkedIn …
12
Dec

My Mechanic’s Secret to the Customer Experience

This morning I had the pleasure of visiting my auto mechanic. I know, that’s a strange statement in itself – I mean, how much fun is it to take your car in for a repair? But Brucedale Garage in Hamilton is different. My family has been taking our cars there for years, and so have many other satisfied people. “I truly appreciate your …