19
Dec

The NO PROBLEM – Problem!

I recently encountered a problem that I didn’t know existed. Are you aware that “NO PROBLEM” is a problem?  Specifically the term can have a negative impact on the customer experience. I was in a restaurant last week, having dinner with my family. We were eating at an earlier time, so the restaurant was relatively quiet. The couple beside us …
27
Nov

Digital Fluency IQ? Backwards BEFORE Forward!

What is Digital Fluency? Digital Fluency (as defined in the Workplace Reinvention Handbook) is the ability to effectively navigate, analyze and create information as well as interact and engage stakeholders in a wide variety of social and digital technologies. Why is it important? Employees and Managers with high Digital Fluency (and even those that …