IKEA I am WOWed! New President! New Customer Experience!

IKEA you have WOWed me! I didn’t know that was possible. Two places that I hate to be: Walmart – during the holiday season IKEA – on any given Saturday. I know I am not alone in this! I know, I know – so many of you are dedicated to the uber modern IKEA. Although I hate shopping at the store, I do like their furniture, and their price …

Transforming HR – My 2013 Wishlist – #4: From Digital Inexperience to Digital IQ

This is part four of my 2013 wishlist for transforming HR. For the intro, check out Wish #1. There is no arguing with the fact that technology has revolutionized the way that people communicate with friends, family and customers. I think most Human Resources practitioners are on board with that fact, and with the knowledge that we need to learn more. …

Transforming HR – My 2013 Wishlist – #2: From Secret Keeper to Trust and Transparency

This is part two of my 2013 wishlist for transforming HR. For the intro, check out Wish #1. My second wish for transforming HR in 2013 is: From secret keeper to trust and transparency HR is often seen as the protector of information, secrets, and assets. From keeping information about restructuring secret, to conducting confidential investigations …

Transforming HR – My 2013 Wishlist – #1: Policy Police to Culture Creator

In 2005, Fast Company magazine’s article “Why We Hate HR“, described HR: The human-resources trade long ago proved itself, at best, a necessary evil — and at worst, a dark bureaucratic force that blindly enforces nonsensical rules, resists creativity, and impedes constructive change. Since that article was written, we have seen …

5 Reasons HR needs to increase digital IQ and embrace social media

The internet has changed the way businesses market, the way we shop, get our news, watch TV, and communicate with friends and family. It’s time that HR and organizations realized that we must also embrace web 2.0 to better connect and engage our workforce. The Social Business, Enterprise 2.0, or whatever you want to call it, is here to stay, and …

HR Resources – More Innovative HR – Social Media Monitoring

I promised to add HR Resources and updates to my Innovative HR page as I play with new tools or come across examples. One of the questions I’ve been asked by HR professionals as they start to explore social media is how can I monitor what’s being said about my company? There are several ways to monitor social media. Many large companies …

Reflecting on a transformational 2011

I find the start to a new year invigorating and exciting. I feel like I’ve got a fresh new notebook and a really great, fine tipped pen, and I’m ready to write my future. Before I start composing 2012’s story, this year, I really want to take the time to reflect on the story of 2011. In the wise words of Ferris Bueller: “Life …

Twitter basics you need to know

I’ve recently had the opportunity to attend the Impact99 conference which was all about integrating HR and social media. It was a great opportunity to hear about what leading companies like IBM, Kobo, Starbucks, ING Direct, and others, are doing to integrate HR into their human resources strategy. During the conference, there was opportunity to …