Pam Ross

Pam is a Speaker, Innovator, and Trainer who ignites customer experience from the inside out, creating engaged workplaces.

Your CEO, Your Grandmother, and a Customer See Your Post… Social Media in the Workplace

Posted by on Jun 12, 2012

Your CEO, Your Grandmother, and a Customer See Your Post… Social Media in the Workplace

Sounds like the start of a really bad joke. The thing is, if you don’t think about those three people before posting something on social media, the joke could be on you. You’ve probably heard the famous Cisco case where a candidate was hired, then tweeted: Cisco just offered me a job! Now I have to weigh the utility of a fatty paycheck against the daily commute to San Jose and hating...

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Guest Post: The Top Social Media Networks for Businesses

Posted by on Apr 10, 2012

Guest Post: The Top Social Media Networks for Businesses

How do I attract more customers? As a business owner, chances are you have asked yourself this question many times.  A recent Citibank survey found that 40% of small business owners intend to use social media networks to market and expand their business in 2012.  It’s understandable if you are a little hesitant about getting started. To help calm some nerves, here are a few of the top social...

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Tips to Avoid Crossing the Line in Social Recruiting

Posted by on Dec 2, 2011

Tips to Avoid Crossing the Line in Social Recruiting

Guest post by Kyle Lagunas About the Author: Kyle is the HR Analyst at Software Advice – a company that conducts human resources and applicant tracking software comparisons.  When it comes to using social media websites for recruiting – what we call social recruiting – how far is too far? Beyond learning the hard way what works and what doesn’t, there are some best practices emerging...

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