09
Jun

Woodbine Entertainment Group is Reinventing HR

I was honoured to be invited to a top-secret event held at Woodbine Racetrack a few weeks ago… When I got the invitation, which said very little, I was intrigued. I know Tania Caza as a forward-thinking HR leader, who has attended the Reinvent Work Summit and is passionate about engagement and culture. So without knowing what I was attending, …
22
Mar

How to make the corporate world more human… in 6 simple steps!

I’ve been thinking a lot about the de-humanization of the work world over the past number of years. I know I’m not alone in seeing a lack of humanity in the corporate world. So much so that the word “corporate” has become the most anti-human word in the english vocabulary. Last year, I asked people on Facebook and LinkedIn …
16
Mar

What’s Your Legacy? A Visionary Founder’s Passing Has Me Thinking…

A few days ago, the founder of the company where I started my career passed away. Paul Jeffery was a true entrepreneur and visionary. He founded Kelsey’s and Montana’s restaurants and created the organization where I learned how awesome culture and work could be. His legacy is strong, and impacted thousands. There is so much I could say …
02
Oct

Why Sweden’s 6 Hour Work Day is a Bad Idea

Here’s what I think about Sweden switching to a 6-hour work day. Great move, but not the best way to reinvent work. Let’s start thinking about 100% Autonomy, 100% Accountability and let people get their work done how they need to for their best work, best life, and your best customer experience! I share my thoughts in this short video.
24
Mar

Is Your Corporate Culture Creating Quitters?

When I left, it was becoming really corporate. I felt like my opinion and thoughts didn’t matter at all anymore. That’s what I overheard this afternoon while settling in at a “coffice” to get some work done in between meetings in Toronto. The conversation continued, as the two women discussed work. I deduced that one of them …
11
Dec

Why is this store SO HAPPY?

A retail store where EVERYONE is happy (including me as a customer)? How is this possible? On a busy Saturday in November (just when the Holiday shoppers are out-and-about), I encountered an assortment of Home Hardware Associates. ALL were happy, friendly, helpful, and knowledgeable. They all took initiative, and seemed to genuinely take pride in their …
29
Oct

3 Ways to Handle a “Little” Unethical Problem

Is there such a thing as being a “little” unethical? Is that like being a “little” pregnant? Fraud, grand theft, discrimination based on race, gender, age, sexual orientation – are just a few examples of unethical behaviour. Why should supply stealing be any less important? I ask this because I did an informal poll, and found that some …
22
Aug

Employer Brand Learnings from Zappos #insideZappos Chat

Every other Thursday, at 2 pm ET, @InsideZappos, a Twitter handle manned by employees of Zappos, facilitates the #insideZappos twitter chat for a half hour. Employees from across the company share real life answers about working at Zappos. It’s a great example of using social media to showcase your employees as advocates of your brand and to build …