My Mechanic’s Secret to the Customer Experience

This morning I had the pleasure of visiting my auto mechanic. I know, that’s a strange statement in itself – I mean, how much fun is it to take your car in for a repair? But Brucedale Garage in Hamilton is different. My family has been taking our cars there for years, and so have many other satisfied people. “I truly appreciate your …

Join our community for exclusive access to:

  • Free electronic copy of the Blueprint for Workplace Reinvention
  • Facts, stories and tactics from cutting edge organizations
  • Insider early access to Reinvent Work events

Together we will Make Work Awesome!