Pam Ross

Pam is a Speaker, Innovator, and Trainer who ignites customer experience from the inside out, creating engaged workplaces.

Tech Tool Tuesday: Brilliant Education Resources for Teachers

Posted by on Dec 4, 2012

I’m no expert – just a classic early adopter who loves to spread the word about brilliant technology tools like social media platforms, resources, apps and more. Every Tuesday I’ll share a tool that I’ve tried or learned about recently, to help you decide what tools you would like to try. I’d love your suggestions on tools to try for personal or business use! In the...

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Training for Leaders who give a damn

Posted by on Mar 6, 2012

I am super excited to announce a new part of my business! I’ve become an “Actionable Coach” with Actionable Books- a leadership development program designed for leaders who give a damn. It’s a super simple platform that enables leaders to develop “Salaried Entrepreneurs” on their teams. Leadership Workshop Series Check out The Actionable Leader – my new...

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HR Professional – Key Traits for Next-Gen HR

Posted by on Oct 3, 2011

HR Professional – Key Traits for Next-Gen HR

Last week I came across an article by Williams Recognition about the 5 traits of a Human Resources Professional. The traits they listed were: Commitment to company and employee; superior organizational skills; ability to multitask; impartiality; and continuous improvement. To me, this seems really 1980s, and helps to prolong the unfortunate stereotype of HR as administrative and subservient....

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Effective Communication – tone, body language, and brevity

Posted by on Sep 19, 2011

Effective Communication – tone, body language, and brevity

I’ve taught many workshops and coached more leaders than I can count on effective communication.  One of the most important lessons that continues to manifest is that it is not what you say that matters, but how you say it. Here are 3 lessons that help you say what you mean with more than your words. A study by Dr Mehrabian investigated the impact when words and other communication were...

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6 things leaders can learn from dog training

Posted by on Aug 10, 2011

6 things leaders can learn from dog training

My dog, Piper, is awesome.  The reason she’s awesome: shortly after getting her from the local SPCA, I spent a lot of time training her.  I have continued training her over the past 9 years.  The more time I have spent training her, the more I have noticed parallels between dog training and employee training.  Here are a few principles that work for both. Positive reinforcement works.  For...

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10 Rules for how to be a good leader

Posted by on Jul 26, 2011

10 Rules for how to be a good leader

I recently wrote a post about how to be a good employee, and promised an upcoming post about being a good leader.  Here’s what I’ve learned from working for some great leaders and from doing the best I can to lead my team effectively. Get to know your team as individuals.  I don’t mean that you should become best friends with your employees, but I do think it’s important...

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Job interview tips – especially for Millennials

Posted by on May 30, 2011

Job interview tips – especially for Millennials

A few weeks ago, I blogged about the importance of not judging job applicants, especially Millennials / Gen Yers, by initial outward appearances or perceptions.  I still believe that is important.  However, that blog inspired some healthy discussion with colleagues and business leaders about how difficult it is to change perception, and inspired me to write about job interview tips for...

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