Pam Ross

Pam is a Speaker, Innovator, and Trainer who ignites customer experience from the inside out, creating engaged workplaces.

How can you create memories for your customers?

Posted by on Sep 8, 2011

I’ve always loved this story of Johnny the Bagger, a grocery store bagger who was inspired by creating memories for customers and found his own special way to do so. Anyone can create memories for customers. ¬†How are you inspiring your team to do so? [youtube http://www.youtube.com/watch?v=Xgq1rSR38zg]        ...

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Service by iPad – Pros, Cons and Recommendations for Restaurants

Posted by on Aug 25, 2011

Service by iPad – Pros, Cons and Recommendations for Restaurants

There is a lot of buzz about De Santos, a¬†restaurant in New York, using iPads to help serve their guests. Several months ago, I experienced “service by iPad” recently at a Canadian chain restaurant which was testing the technology. It was still in test phase, and was mainly used as a menu, not for ordering, but as we used it, my guest and I discussed the possible pros and cons of an...

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