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Leadership Lessons at 25,000 Feet

Sometimes it takes a crisis of some sort to teach us a lesson. This week, my friend Mark Gross had a small crisis in his business while he was flying from Montreal to Toronto to lead an event. He wrote a blog about it HERE, and this is my slightly abbreviated version and some leadership lessons (with excerpts from Mark’s full story). Mark …

5 Workplace Culture Wows from My G Adventures Tour

I recently went on my first G Adventures tour in Northern Thailand. G Adventures’ business is sustainable travel – they use local vendors, transport and more to create authentic travel experiences for people, and ultimately to change peoples’ lives. I could talk for days about my brief trekking experience with them, but to give you …

Never Give an Apology as a Leader?

SHOULD YOU NEVER SAY YOU’RE SORRY? If we can agree that people are innately not perfect creatures, then we can also agree that leaders will make mistakes at certain points in their career. Some will be small, some will big, and some mistakes will be downright disastrous. It seems common sense that people like apologies. But, how do we REALLY feel …

How to create a disengaged employee in 4 easy steps…

1. Don’t include your employees in the big-picture purpose of their role. This means that when your employees are working, they are completing their tasks – without thinking of the bigger reason why they are completing their tasks. Unfortunately, they won’t feel connected to the company, and they won’t be strategically aligned with overall company …

Leadership Lessons from Ed Sheeran on the Howard Stern show

On days like these, I miss having an hour long commute and being able to listen to my favourite radio show, the Howard Stern show. Today, Howard was interviewing Ed Sheeran, the English singer-songwriter who sings hits like “SING”, “Lego House” and “The A Team”. I’m sure the entire interview was fabulous (and …

Major Restaurant Chain Says – NO Substitutions!

Have you ever made a change to an item on a menu? - Hold the tomatoes? - Tomato sauce instead of cream? - Salad instead of fries? I rarely order right off the menu. I seem to need to mix and match at least something. Not because I like being difficult, but sometimes it’s because of certain food intolerances, or it’s because I’m watching calories …

Worst Employee Ever???

QUESTION: Would you hire a person who met EVERYTHING on your criteria list….but then said to you…that they had 10 non-negotiables? Here are the non-negotiables of the potential hire: 1. I will show up late from time to time. 2. I will leave early to pick up groceries for dinner. 3. I will take an extended lunch sometimes because I have a …

Authentic Humanity in the Workplace #reinventwork

* This post is modified from the original, which I wrote on our Impact99 website in 2013.* Recently, I have been reflecting on what Authentic Humanity actually means and why it is so important in the workplace. This is one of my favourite pieces of our Blueprint for Workplace Reinvention. Those of you who know me will know that my style is genuine and …