Subscribe now to receive my #1 Keynote eBook! SUBSCRIBE
X

Leadership Lessons from Ed Sheeran on the Howard Stern show

On days like these, I miss having an hour long commute and being able to listen to my favourite radio show, the Howard Stern show. Today, Howard was interviewing Ed Sheeran, the English singer-songwriter who sings hits like “SING”, “Lego House” and “The A Team”. I’m sure the entire interview was fabulous (and …

Major Restaurant Chain Says – NO Substitutions!

Have you ever made a change to an item on a menu? - Hold the tomatoes? - Tomato sauce instead of cream? - Salad instead of fries? I rarely order right off the menu. I seem to need to mix and match at least something. Not because I like being difficult, but sometimes it’s because of certain food intolerances, or it’s because I’m watching calories …

Worst Employee Ever???

QUESTION: Would you hire a person who met EVERYTHING on your criteria list….but then said to you…that they had 10 non-negotiables? Here are the non-negotiables of the potential hire: 1. I will show up late from time to time. 2. I will leave early to pick up groceries for dinner. 3. I will take an extended lunch sometimes because I have a …

Authentic Humanity in the Workplace #reinventwork

* This post is modified from the original, which I wrote on our Impact99 website in 2013.* Recently, I have been reflecting on what Authentic Humanity actually means and why it is so important in the workplace. This is one of my favourite pieces of our Blueprint for Workplace Reinvention. Those of you who know me will know that my style is genuine and …

Awesome Customer Experience from Problem Solver at Home Depot

If you’re in the business of customer service or customer experience, you and your team can likely take a few lessons from Mostafa (aka Moose) at Home Depot in Oakville. I had the pleasure of dealing with him while purchasing a barbecue with a tight timeline. Here’s what happened, how Moose dealt with it, and what we can all learn from him. …

Seven Time Management Tips I Am Putting To Use In 2014

I am not one for New Year’s resolutions, but I do find it helpful to reflect on the past year and think about ways to make improvements on your life and work for the upcoming year. As I am reflecting on the past year, I am realizing that I have been BUSY with my business. Very busy. In fact, I’ve gotten out of touch with friends and family …

You’re wrong about what engages employees

Last week, I was struck once again by how wrong leaders often are about what engages employees. As I was outlining a plan for culture workshops with the senior leadership team at a client organization, I described a brainstorming activity for the employees in the room to come up with ideas for making each other’s day and creating a positive work …

Policy or Passion – what rules your organization?

Wouldn’t it be great working in an organization where people were happy to come to work, got their work done efficiently and had fun doing it? Unfortunately, I’ve seen leaders stifle the passion and fun that can be had at work in the name of policy or tradition or just because they don’t understand the positive effects on business …