Pam Ross

Pam is a Speaker, Innovator, and Trainer who ignites customer experience from the inside out, creating engaged workplaces.

Clues your culture is rewarding the wrong behaviour

Posted by on Feb 27, 2014

Clues your culture is rewarding the wrong behaviour

Cadillac just released a new ad. I hate to think that it might sell more Cadillacs. It glorifies the extremely driven, lack of balance, materialistic lifestyle of North America. It basically says “work through your vacation so you can buy a Cadillac.” You can see the ad at the bottom of this post. The Cadillac ad made me think of corporate culture and the clues that I’ve seen...

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Great way to use Facebook to build talent pool

Posted by on Feb 4, 2014

I’m a fan of a lot of what Intuit does on their Facebook Careers site, and as I was taking a look through it today, I came across a few videos asking for feedback. I’ve posted one below. Why I like it: It’s not a fancy advertising campaign, corporately made video – it’s a real, genuine guy who works at Intuit, speaking to us It’s a way to get feedback on a...

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Is 2014 the year of Workplace Reinvention?

Posted by on Jan 4, 2014

With Zappos’ recent announcement about becoming a Holacracy, and a ton of thoughts in my head about ROWE and Self-Managed Organizations, a post has been brewing for a while about some of the options and examples for new ways of managing work… So I submitted it to Huffington Post. 2014: The Year of Workplace Reinvention Check it out HERE!...

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A Team Engagement and Giving Back Opportunity HR needs to know about

Posted by on Dec 20, 2013

You know when you find out about something awesome and you just want to tell everyone about it? That’s the way I feel after my recent meeting with Jody Steinhauer. Jody is the Chief Bargains Officer at Bargains Group, and now is also the founder of an amazing Not For Profit, Engage and Change. I have to tell you about some of the things these two organizations are up to and why HR needs to...

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You’re wrong about what engages employees

Posted by on Dec 17, 2013

You’re wrong about what engages employees

Last week, I was struck once again by how wrong leaders often are about what engages employees. As I was outlining a plan for culture workshops with the senior leadership team at a client organization, I described a brainstorming activity for the employees in the room to come up with ideas for making each other’s day and creating a positive work environment. Several leaders were in...

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Rebel HR – It’s Time to Burn Your Employee Handbook

Posted by on Aug 4, 2013

Rebel HR – It’s Time to Burn Your Employee Handbook

Many years ago, I read the book “Get Weird! 101 innovative ways to make your company a great place to work”. It was one of my first realizations that there were other people “out there” who believed in innovative HR – unique and different ways of managing the workplace. One story shared in the book was about an Employee Handbook from a cable company called Anixter...

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Three Powerful Ways Social Media is Affecting HR and the Workplace – New Post on Impact99.ca

Posted by on Jul 12, 2013

Three Powerful Ways Social Media is Affecting HR and the Workplace – New Post on Impact99.ca

I often get asked “What is the impact that social media is having on organizational culture?” I see several effects of this rapidly growing, additive type of technology on the workplace. Three powerful ways that come to mind immediately are Access, Collaboration, and Transparency. In today’s post on Impact99 HR Summit’s website, I break these three effects down and share...

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User Engagement to Build a Social Enterprise

Posted by on Apr 4, 2013

User Engagement to Build a Social Enterprise

There are so many fabulous social enterprise tools out there that can have a great, positive impact on your organization’s communication, collaboration, innovation, productivity and engagement. The problem is that these tools simply sit in the shed and have no impact on building a social enterprise unless you have a strategy for user engagement. I’ve been working on this type of...

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