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3 Ways to Handle a “Little” Unethical Problem

Is there such a thing as being a “little” unethical? Is that like being a “little” pregnant? Fraud, grand theft, discrimination based on race, gender, age, sexual orientation – are just a few examples of unethical behaviour. Why should supply stealing be any less important? I ask this because I did an informal poll, and found that some …

Reinvent Work Like Nenshi is Reinventing Government

Imagine an organization where the leaders were 100% transparent about what the organization was doing throughout a crisis. Imagine an organization where the leader placed compete trust in customers to do the right thing within their business. How about an organization where people feel so connected to the overriding purpose that they volunteer to help …

5 Workplace Culture Wows from My G Adventures Tour

I recently went on my first G Adventures tour in Northern Thailand. G Adventures’ business is sustainable travel – they use local vendors, transport and more to create authentic travel experiences for people, and ultimately to change peoples’ lives. I could talk for days about my brief trekking experience with them, but to give you …

Lack of Trust = Bodily Functions in Customer Experience

Organizational Trust is critical to high performance and success. On the other hand, if employees are treated unfairly as thieves and criminals, they will understandably become disgruntled, and have an impact on overall company success. The Bodily Function Story! Last week, I walked into a large department store. I had a large bag with me, a purse, …

How Method is Building a Weird and Awesome Culture

My post today is on LinkedIn, and you can read it HERE. I attended The Art of Entrepreneurship recently and totally fell in love with Method. I am sharing my favourite lessons from Eric Ryan, Co-Founder of Method. Check out my thoughts about Method and their weird culture: Monday Huddles Homework for New Hire Candidates Everybody is the Receptionist …

Never Give an Apology as a Leader?

SHOULD YOU NEVER SAY YOU’RE SORRY? If we can agree that people are innately not perfect creatures, then we can also agree that leaders will make mistakes at certain points in their career. Some will be small, some will big, and some mistakes will be downright disastrous. It seems common sense that people like apologies. But, how do we REALLY feel …

How to create a disengaged employee in 4 easy steps…

1. Don’t include your employees in the big-picture purpose of their role. This means that when your employees are working, they are completing their tasks – without thinking of the bigger reason why they are completing their tasks. Unfortunately, they won’t feel connected to the company, and they won’t be strategically aligned with overall company …

7 Ways Great CEOs Are Made

I had the pleasure of attending the Burlington Economic Development Corporation’s luncheon this week. There are some amazing companies in Burlington Ontario, and it made me proud of the golden horseshoe region to see how well so many are doing. In fact, the 2nd fastest growing company in Canada is based right in Burlington – Life Science …