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5 Workplace Culture Wows from My G Adventures Tour

I recently went on my first G Adventures tour in Northern Thailand. G Adventures’ business is sustainable travel – they use local vendors, transport and more to create authentic travel experiences for people, and ultimately to change peoples’ lives. I could talk for days about my brief trekking experience with them, but to give you …

Lack of Trust = Bodily Functions in Customer Experience

Organizational Trust is critical to high performance and success. On the other hand, if employees are treated unfairly as thieves and criminals, they will understandably become disgruntled, and have an impact on overall company success. The Bodily Function Story! Last week, I walked into a large department store. I had a large bag with me, a purse, …

How Method is Building a Weird and Awesome Culture

My post today is on LinkedIn, and you can read it HERE. I attended The Art of Entrepreneurship recently and totally fell in love with Method. I am sharing my favourite lessons from Eric Ryan, Co-Founder of Method. Check out my thoughts about Method and their weird culture: Monday Huddles Homework for New Hire Candidates Everybody is the Receptionist …

Never Give an Apology as a Leader?

SHOULD YOU NEVER SAY YOU’RE SORRY? If we can agree that people are innately not perfect creatures, then we can also agree that leaders will make mistakes at certain points in their career. Some will be small, some will big, and some mistakes will be downright disastrous. It seems common sense that people like apologies. But, how do we REALLY feel …

How to create a disengaged employee in 4 easy steps…

1. Don’t include your employees in the big-picture purpose of their role. This means that when your employees are working, they are completing their tasks – without thinking of the bigger reason why they are completing their tasks. Unfortunately, they won’t feel connected to the company, and they won’t be strategically aligned with overall company …

7 Ways Great CEOs Are Made

I had the pleasure of attending the Burlington Economic Development Corporation’s luncheon this week. There are some amazing companies in Burlington Ontario, and it made me proud of the golden horseshoe region to see how well so many are doing. In fact, the 2nd fastest growing company in Canada is based right in Burlington – Life Science …

To forgive or not to forgive – when TRUST is broken at work

Break in trust = Negative outcome. Questions: Have you ever had a boss or an employee break your trust? Have you ever lost confidence in the sincerity of a colleague? What is the fallout of broken trust? Productivity and employee engagement may be compromised. Tension can be prevalent throughout company culture. Employees could lose confidence in the …

Little Things Make A BIG Difference To Customer Service!

Look out for the little BIG things that your employees do every day. Awesome customer service choices (even if small) add up. And, more importantly – they are helping you keep your business alive. Look for your hidden gems! They work hard, take pride in their work, and usually have a smile on their face. According to the Workplace Reinvention …