Pam Ross

Pam is a Speaker, Innovator, and Trainer who ignites customer experience from the inside out, creating engaged workplaces.

Guest Post: What’s Wrong With Generation Y? A Millennial’s Perspective

Posted by on Nov 6, 2012

Guest Post: What’s Wrong With Generation Y? A Millennial’s Perspective

What’s Wrong with Generation Y? Answer: Nothing. Generation Y, also known as Millennials, are the group born roughly in the 1980’s and 1990’s. In the last few years they have gotten a lot of press. Most of it negative, some of it explanatory and lately, a small group are finally speaking out against the bad press. Generation Y, mostly named this because they follow Generation X, doesn’t have...

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Job interview tips – especially for Millennials

Posted by on May 30, 2011

Job interview tips – especially for Millennials

A few weeks ago, I blogged about the importance of not judging job applicants, especially Millennials / Gen Yers, by initial outward appearances or perceptions.  I still believe that is important.  However, that blog inspired some healthy discussion with colleagues and business leaders about how difficult it is to change perception, and inspired me to write about job interview tips for...

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Recruiting? Watch your red flags, especially with Gen Y

Posted by on May 18, 2011

Recruiting?  Watch your red flags, especially with Gen Y

This morning I was facilitating an introduction to recruitment and selection for restaurant managers, and there was one particular “a-ha” moment for the group that I thought I’d share. It was about the “red flags” or preconceived notions that managers traditionally based hiring decisions on during the selection process.  Here are some of the things that these...

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