Employer Brand Learnings from Zappos #insideZappos Chat

Every other Thursday, at 2 pm ET, @InsideZappos, a Twitter handle manned by employees of Zappos, facilitates the #insideZappos twitter chat for a half hour. Employees from across the company share real life answers about working at Zappos. It’s a great example of using social media to showcase your employees as advocates of your brand and to build …

You’re wrong about what engages employees

Last week, I was struck once again by how wrong leaders often are about what engages employees. As I was outlining a plan for culture workshops with the senior leadership team at a client organization, I described a brainstorming activity for the employees in the room to come up with ideas for making each other’s day and creating a positive work …

Policy or Passion – what rules your organization?

Wouldn’t it be great working in an organization where people were happy to come to work, got their work done efficiently and had fun doing it? Unfortunately, I’ve seen leaders stifle the passion and fun that can be had at work in the name of policy or tradition or just because they don’t understand the positive effects on business …

3 Workplace Lessons from the Servants at Downton Abbey

Last night, I attempted to turn off my working brain and just enjoy some television… I have heard so much about Downton Abbey, so I powered up Netflix and watched the first two episodes. The only problem is that somehow my brain started connecting dots between the situations in the show and workplace lessons… just like when I tried to relax …

Culture and Innovation: How Does Culture Impact Innovation? #UsGuysChat Framing Post

Two things I’m passionate about: Culture and Innovation! I was thrilled when Joseph Ruiz, strategic marketer and co-host of #usguyschat, asked me if I would like to help with #usguyschat on these two elements. Join us Monday, May 20 at 3 pm EDT on #usguyschat on twitter to participate in this discussion about culture and innovation – Everyone …

Work Sucks! Five Critical Learnings about Going ROWE

How many times have you heard: Work sucks lately? How many times have you said it? It may be because I recently read “Why Work Sucks and How to Fix It” by Jody Thompson and Cali Ressler, and just received my copy of “Why Managing Sucks and How to Fix It“, but I’ve been hearing these words – or some variation of them …

5 Lessons in Personal, Employee and Customer Engagement from a 5-Hour Flight Delay

I am back from a fabulous week in Samana and had to share the story of our travel there, and the lessons it provides for personal, employee and customer engagement. For background, we booked a “roulette” vacation where you don’t know exactly which resort you are staying at until you arrive, and our 6:30 am flight was delayed 5 hours …