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DON’T Bring your Empathy & Sympathy to Work?

Do we really need to offer more of ourselves at work? Do we really need to add sympathy and empathy to our list of work tasks? Or, can we all benefit from a few kind words? “We are all adults here, time to suck-it-up!” There are many thoughts and/or comments surrounding “emotions” in the workplace. “We are all adults here, time …

Why is this store SO HAPPY?

A retail store where EVERYONE is happy (including me as a customer)? How is this possible? On a busy Saturday in November (just when the Holiday shoppers are out-and-about), I encountered an assortment of Home Hardware Associates. ALL were happy, friendly, helpful, and knowledgeable. They all took initiative, and seemed to genuinely take pride in their …

4 Ways G Adventures Core Values Create Awesome Culture

A few weeks ago, I wrote my first post about my tour at G Adventures Basecamp in Toronto. There was so much to share that I couldn’t put it all in one post, so here’s number two… all about Core Values! I think strong, differentiated core values that are meaningful and clear build the foundation for strong culture. Your core values …

Let’s Stop Giving Jerks Power!

In case you missed it, there’s a situation here in Canada with a “media icon” (as some call him) and several allegations and charges of sexual assault and violence… The stories are horrific and the victim blaming even more horrific, in my opinion, but that’s not the point of this post. I am hoping some positive changes …

How to create a disengaged employee in 4 easy steps…

1. Don’t include your employees in the big-picture purpose of their role. This means that when your employees are working, they are completing their tasks – without thinking of the bigger reason why they are completing their tasks. Unfortunately, they won’t feel connected to the company, and they won’t be strategically aligned with overall company …

Employer Brand Learnings from Zappos #insideZappos Chat

Every other Thursday, at 2 pm ET, @InsideZappos, a Twitter handle manned by employees of Zappos, facilitates the #insideZappos twitter chat for a half hour. Employees from across the company share real life answers about working at Zappos. It’s a great example of using social media to showcase your employees as advocates of your brand and to build …

You’re wrong about what engages employees

Last week, I was struck once again by how wrong leaders often are about what engages employees. As I was outlining a plan for culture workshops with the senior leadership team at a client organization, I described a brainstorming activity for the employees in the room to come up with ideas for making each other’s day and creating a positive work …

Policy or Passion – what rules your organization?

Wouldn’t it be great working in an organization where people were happy to come to work, got their work done efficiently and had fun doing it? Unfortunately, I’ve seen leaders stifle the passion and fun that can be had at work in the name of policy or tradition or just because they don’t understand the positive effects on business …