Pam Ross

Pam is a Culture Developer, Speaker, and Trainer who unleashes talent to ignite innovation and customer experience.

You’re wrong about what engages employees

Posted by on Tuesday, December 17, 2013

You’re wrong about what engages employees

Last week, I was struck once again by how wrong leaders often are about what engages employees. As I was outlining a plan for culture workshops with the senior leadership team at a client organization, I described a brainstorming activity for the employees in the room to come up with ideas for making each other’s day and creating a positive work environment. Several leaders were in...

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Policy or Passion – what rules your organization?

Posted by on Saturday, December 7, 2013

Wouldn’t it be great working in an organization where people were happy to come to work, got their work done efficiently and had fun doing it? Unfortunately, I’ve seen leaders stifle the passion and fun that can be had at work in the name of policy or tradition or just because they don’t understand the positive effects on business when your workers are happy. Now let me say I...

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3 Workplace Lessons from the Servants at Downton Abbey

Posted by on Thursday, May 23, 2013

3 Workplace Lessons from the Servants at Downton Abbey

Last night, I attempted to turn off my working brain and just enjoy some television… I have heard so much about Downton Abbey, so I powered up Netflix and watched the first two episodes. The only problem is that somehow my brain started connecting dots between the situations in the show and workplace lessons… just like when I tried to relax on vacation and read Jay-Z’s Decoded...

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Culture and Innovation: How Does Culture Impact Innovation? #UsGuysChat Framing Post

Posted by on Sunday, May 19, 2013

Culture and Innovation: How Does Culture Impact Innovation? #UsGuysChat Framing Post

Two things I’m passionate about: Culture and Innovation! I was thrilled when Joseph Ruiz, strategic marketer and co-host of #usguyschat, asked me if I would like to help with #usguyschat on these two elements. Join us Monday, May 20 at 3 pm EDT on #usguyschat on twitter to participate in this discussion about culture and innovation – Everyone is welcome! Here are some brief thoughts...

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Work Sucks! Five Critical Learnings about Going ROWE

Posted by on Friday, February 15, 2013

Work Sucks! Five Critical Learnings about Going ROWE

How many times have you heard: Work sucks lately? How many times have you said it? It may be because I recently read “Why Work Sucks and How to Fix It” by Jody Thompson and Cali Ressler, and just received my copy of “Why Managing Sucks and How to Fix It“, but I’ve been hearing these words – or some variation of them – a lot lately! Just yesterday, a...

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5 Lessons in Personal, Employee and Customer Engagement from a 5-Hour Flight Delay

Posted by on Monday, January 28, 2013

5 Lessons in Personal, Employee and Customer Engagement from a 5-Hour Flight Delay

I am back from a fabulous week in Samana and had to share the story of our travel there, and the lessons it provides for personal, employee and customer engagement. For background, we booked a “roulette” vacation where you don’t know exactly which resort you are staying at until you arrive, and our 6:30 am flight was delayed 5 hours due to a mechanical failure – 2 hours...

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10 steps to skip the eager employee stage and go right to employee disengagement – Guest Post

Posted by on Tuesday, August 7, 2012

10 steps to skip the eager employee stage and go right to employee disengagement – Guest Post

Foreword by Pam I often joke about Human Resources people being the worst at HR – but when my friend told me the story about her orientation in her new HR role, I was flabbergasted at how terrible it was. Talk about employee disengagement! I asked her to share it with you – here’s her story and the lessons we can take from it. I’d love to hear about your orientation...

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5 Reasons HR needs to increase digital IQ and embrace social media

Posted by on Thursday, March 1, 2012

5 Reasons HR needs to increase digital IQ and embrace social media

The internet has changed the way businesses market, the way we shop, get our news, watch TV, and communicate with friends and family. It’s time that HR and organizations realized that we must also embrace web 2.0 to better connect and engage our workforce. The Social Business, Enterprise 2.0, or whatever you want to call it, is here to stay, and it is the new reality of business. Here are...

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