03
Jul

Awesome Customer Experience from Problem Solver at Home Depot

If you’re in the business of customer service or customer experience, you and your team can likely take a few lessons from Mostafa (aka Moose) at Home Depot in Oakville. I had the pleasure of dealing with him while purchasing a barbecue with a tight timeline. Here’s what happened, how Moose dealt with it, and what we can all learn from him. …
12
Jun

Jeff’s GuyShop IS Customer Service!

I have to be honest. I’m not always fond of retail customer service reps. I say this even though I have worked MANY retail jobs over the years. One job WAY BACK (when I was in high school) was as a clothing sales person – and I thought the job was great. I got a decent discount on clothes, my paycheck paid for gallons of 80’s hairspray, and …
22
May

I ordered a Double Double, and I received an Experience

I was in a bad mood. My infant son was sick, I wasn’t feeling well, and I was trying to juggle the regular day-to-day activities (work and personal). I decided to go through the Tim Hortons drive-thru for some salvation…a double double, hot coffee hug. Little did I know, I was going to receive more than my usual customer service experience. I admit …