Pam Ross

Pam is a Speaker, Innovator, and Trainer who ignites customer experience from the inside out, creating engaged workplaces.

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Clues your culture is rewarding the wrong behaviour

Posted by on 9:21 am in Human Resources | 0 comments

Clues your culture is rewarding the wrong behaviour

Cadillac just released a new ad. I hate to think that it might sell more Cadillacs. It glorifies the extremely driven, lack of balance, materialistic lifestyle of North America. It basically says “work through your vacation so you can buy a Cadillac.” You can see the ad at the bottom of this post. The Cadillac ad made me think of corporate culture and the clues that I’ve seen in many organizations that leaders are rewarding the wrong behaviours. Here are some of them. People don’t take vacation. Worse, they wear their...

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Great way to use Facebook to build talent pool

Posted by on 1:23 pm in Human Resources | 0 comments

I’m a fan of a lot of what Intuit does on their Facebook Careers site, and as I was taking a look through it today, I came across a few videos asking for feedback. I’ve posted one below. Why I like it: It’s not a fancy advertising campaign, corporately made video – it’s a real, genuine guy who works at Intuit, speaking to us It’s a way to get feedback on a product It’s a way to find people with skills and interests in what Intuit does – building a pool of potential talent for later. Check it...

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Is 2014 the year of Workplace Reinvention?

Posted by on 2:15 pm in Human Resources | 0 comments

With Zappos’ recent announcement about becoming a Holacracy, and a ton of thoughts in my head about ROWE and Self-Managed Organizations, a post has been brewing for a while about some of the options and examples for new ways of managing work… So I submitted it to Huffington Post. 2014: The Year of Workplace Reinvention Check it out HERE!...

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Seven Time Management Tips I Am Putting To Use In 2014

Posted by on 12:49 pm in Leadership, Personal, Reflection, Strategy | 6 comments

Seven Time Management Tips I Am Putting To Use In 2014

I am not one for New Year’s resolutions, but I do find it helpful to reflect on the past year and think about ways to make improvements on your life and work for the upcoming year. As I am reflecting on the past year, I am realizing that I have been BUSY with my business. Very busy. In fact, I’ve gotten out of touch with friends and family because of my busy-ness. I’ve put extremely important personal things on hold so that I could focus on my business. I’ve lost sleep, gained weight, and gotten sick from working so...

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A Team Engagement and Giving Back Opportunity HR needs to know about

Posted by on 4:08 pm in Human Resources | 0 comments

You know when you find out about something awesome and you just want to tell everyone about it? That’s the way I feel after my recent meeting with Jody Steinhauer. Jody is the Chief Bargains Officer at Bargains Group, and now is also the founder of an amazing Not For Profit, Engage and Change. I have to tell you about some of the things these two organizations are up to and why HR needs to know them. 1. Engage and Change’s two major events for business leaders and their teams to take part in Engage and Change is responsible for...

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You’re wrong about what engages employees

Posted by on 9:43 am in Employee Engagement, Human Resources, Leadership | 0 comments

You’re wrong about what engages employees

Last week, I was struck once again by how wrong leaders often are about what engages employees. As I was outlining a plan for culture workshops with the senior leadership team at a client organization, I described a brainstorming activity for the employees in the room to come up with ideas for making each other’s day and creating a positive work environment. Several leaders were in complete opposition to this being an activity (which speaks to lack of trust – another post altogether!), saying that they didn’t want a whole...

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Policy or Passion – what rules your organization?

Posted by on 9:06 am in Customer Experience, Employee Engagement, Leadership | 0 comments

Wouldn’t it be great working in an organization where people were happy to come to work, got their work done efficiently and had fun doing it? Unfortunately, I’ve seen leaders stifle the passion and fun that can be had at work in the name of policy or tradition or just because they don’t understand the positive effects on business when your workers are happy. Now let me say I do believe ENGAGED employees are more important than HAPPY ones, but the two are not mutually exclusive. Engaged employees say great things about work,...

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Leadership and Life Lesson: Don’t Deny The World Your Brilliance

Posted by on 5:57 pm in Career and Business Building, Leadership | 0 comments

Leadership and Life Lesson: Don’t Deny The World Your Brilliance

I recently had the good fortune to moderate a panel of four fabulous women leaders – Kirstine Stewart, the head of Twitter Canada, Olivia Chow, MP, Sara Plant, former CEO of BMO Trust Company, and Wendy Cukier, founder of the Diversity Institute at Ryerson University. These leaders each had unique perspectives and I had a fabulous time asking them questions and inviting the audience to engage them. (Thanks to Randstad for putting together a valuable event for Women Leaders, part of their Women Shaping Business series). There were a few...

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Rebel HR – It’s Time to Burn Your Employee Handbook

Posted by on 8:24 am in Human Resources | 0 comments

Rebel HR – It’s Time to Burn Your Employee Handbook

Many years ago, I read the book “Get Weird! 101 innovative ways to make your company a great place to work”. It was one of my first realizations that there were other people “out there” who believed in innovative HR – unique and different ways of managing the workplace. One story shared in the book was about an Employee Handbook from a cable company called Anixter Bros Inc. Their “Blue Book”┬áis available online. It was developed in 1968, and was written in such an authentic, open way that I loved it...

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Three Powerful Ways Social Media is Affecting HR and the Workplace – New Post on Impact99.ca

Posted by on 11:34 am in Human Resources | 0 comments

Three Powerful Ways Social Media is Affecting HR and the Workplace – New Post on Impact99.ca

I often get asked “What is the impact that social media is having on organizational culture?” I see several effects of this rapidly growing, additive type of technology on the workplace. Three powerful ways that come to mind immediately are Access, Collaboration, and Transparency. In today’s post on Impact99 HR Summit’s website, I break these three effects down and share thoughts on specific capabilities and principles to develop in your workplace so that you can sustain success. Read the full post on Impact99′s...

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