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7 Ways Great CEOs Are Made

I had the pleasure of attending the Burlington Economic Development Corporation’s luncheon this week. There are some amazing companies in Burlington Ontario, and it made me proud of the golden horseshoe region to see how well so many are doing. In fact, the 2nd fastest growing company in Canada is based right in Burlington – Life Science …

To forgive or not to forgive – when TRUST is broken at work

Break in trust = Negative outcome. Questions: Have you ever had a boss or an employee break your trust? Have you ever lost confidence in the sincerity of a colleague? What is the fallout of broken trust? Productivity and employee engagement may be compromised. Tension can be prevalent throughout company culture. Employees could lose confidence in the …

Leadership Lessons from Ed Sheeran on the Howard Stern show

On days like these, I miss having an hour long commute and being able to listen to my favourite radio show, the Howard Stern show. Today, Howard was interviewing Ed Sheeran, the English singer-songwriter who sings hits like “SING”, “Lego House” and “The A Team”. I’m sure the entire interview was fabulous (and …

How To Participate in a Twitter Chat

A couple of weeks ago, I wrote about how Zappos builds strong employer brand using a twitter chat, #insidezappos. I believe that digital fluency is the literacy of the 21st century, and twitter chats are a great way to use digital fluency to communicate and connect with people. The first time I participated in one, I was overwhelmed and amazed by the …

Little Things Make A BIG Difference To Customer Service!

Look out for the little BIG things that your employees do every day. Awesome customer service choices (even if small) add up. And, more importantly – they are helping you keep your business alive. Look for your hidden gems! They work hard, take pride in their work, and usually have a smile on their face. According to the Workplace Reinvention …

Employer Brand Learnings from Zappos #insideZappos Chat

Every other Thursday, at 2 pm ET, @InsideZappos, a Twitter handle manned by employees of Zappos, facilitates the #insideZappos twitter chat for a half hour. Employees from across the company share real life answers about working at Zappos. It’s a great example of using social media to showcase your employees as advocates of your brand and to build …

Major Restaurant Chain Says – NO Substitutions!

Have you ever made a change to an item on a menu? - Hold the tomatoes? - Tomato sauce instead of cream? - Salad instead of fries? I rarely order right off the menu. I seem to need to mix and match at least something. Not because I like being difficult, but sometimes it’s because of certain food intolerances, or it’s because I’m watching calories …

Worst Employee Ever???

QUESTION: Would you hire a person who met EVERYTHING on your criteria list….but then said to you…that they had 10 non-negotiables? Here are the non-negotiables of the potential hire: 1. I will show up late from time to time. 2. I will leave early to pick up groceries for dinner. 3. I will take an extended lunch sometimes because I have a …