Meet Pam Ross

Pam is a Speaker, Innovator, and Trainer who ignites customer experience from the inside out, creating engaged workplaces.

MultiCare Group

Posted by on 11:47 am in partners | 0 comments

MultiCare Group

In my past life as the leader of Total Rewards (ie. Compensation and Benefits) for a national foodservice company, I had the pleasure of being introduced to the MultiCare Group. Their deep understanding of all things health/dental/wellness/insurance and more gives you confidence, and their model for providing no reduction of service with significant cost reduction makes them a n0-brainer! Contact me for an introduction to their CEO, Adam Lewis. Share This: Share on Google+ Share on Digg...

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3 Workplace Lessons from the Servants at Downton Abbey

Posted by on 6:55 pm in Customer Experience, Employee Engagement, Leadership | 0 comments

3 Workplace Lessons from the Servants at Downton Abbey

Last night, I attempted to turn off my working brain and just enjoy some television… I have heard so much about Downton Abbey, so I powered up Netflix and watched the first two episodes. The only problem is that somehow my brain started connecting dots between the situations in the show and workplace lessons… just like when I tried to relax on vacation and read Jay-Z’s Decoded and it turned into a blog post about Leadership. So here are the three workplace lessons I took away from the 2nd episode of Downton Abbey. Workplace...

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Culture and Innovation: How Does Culture Impact Innovation? #UsGuysChat Framing Post

Posted by on 9:40 am in Communication, Employee Engagement, Social Media | 0 comments

Culture and Innovation: How Does Culture Impact Innovation? #UsGuysChat Framing Post

Two things I’m passionate about: Culture and Innovation! I was thrilled when Joseph Ruiz, strategic marketer and co-host of #usguyschat, asked me if I would like to help with #usguyschat on these two elements. Join us Monday, May 20 at 3 pm EDT on #usguyschat on twitter to participate in this discussion about culture and innovation – Everyone is welcome! Here are some brief thoughts on the topic of Culture and Innovation, along with the questions we’ll be asking during our chat at 3pm EDT on Monday, May 20. I think we need...

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User Engagement to Build a Social Enterprise

Posted by on 5:12 pm in Human Resources | 1 comment

User Engagement to Build a Social Enterprise

There are so many fabulous social enterprise tools out there that can have a great, positive impact on your organization’s communication, collaboration, innovation, productivity and engagement. The problem is that these tools simply sit in the shed and have no impact on building a social enterprise unless you have a strategy for user engagement. I’ve been working on this type of strategy with clients and collaborators over the past several months, especially after learning so much from some leading organizations like TD Bank and...

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Building a Social Business Inside Out #usxsw Chat

Posted by on 12:31 pm in Human Resources | 0 comments

Building a Social Business Inside Out #usxsw Chat

Attending SXSW conference in Texas would be AWESOME. But for those of us who couldn’t make it there, the #usguys group has created #usxsw. I had the opportunity to moderate my first twitter chat during the 2013 #usxsw virtual conference. Some great insights from the group – here are some of them! [View the story "Building a Social Business Inside Out #usxsw Chat" on Storify] Share This: Share on Google+ Share on Digg...

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Humanizing Your Organization – AKA my first article in a “real” publication, about Social Workplace!

Posted by on 7:27 am in Human Resources | 0 comments

Humanizing Your Organization – AKA my first article in a “real” publication, about Social Workplace!

This week, I was thrilled to find that “Humanizing Your Organization“, an article I submitted to HR Professional Magazine has been published! If you’re a member of Ontario’s HRPA, you’ll get your hard copy very soon – look for me on page 38! In the meantime, I’m sharing the e-version. Those of you who read my blog regularly or know me “in real life” know that I am passionate about helping HR fully understand the impact that technology is having on expectations of customers and employees,...

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What Yahoo should have done instead of stepping back into 1979 – Or How to Get Results and Engage People

Posted by on 8:42 am in Human Resources | 2 comments

What Yahoo should have done instead of stepping back into 1979 – Or How to Get Results and Engage People

A few days ago, Yahoo Human Resources put out a memo to all employees telling them they must work in the office every day. Their timing couldn’t have been better, because I’m in the midst of reading “Why Managing Sucks and How To Fix It” which is basically a guidebook to a Results-Only Work Environment, and we have just announced that Jody Thompson, the book’s co-author and co-creator of ROWE, will be our Opening Keynote at Impact99 2013. So reinventing work and the workplace is on my mind. And when I say...

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Work Sucks! Five Critical Learnings about Going ROWE

Posted by on 1:17 pm in Employee Engagement, Human Resources, Leadership | 0 comments

Work Sucks! Five Critical Learnings about Going ROWE

How many times have you heard: Work sucks lately? How many times have you said it? It may be because I recently read “Why Work Sucks and How to Fix It” by Jody Thompson and Cali Ressler, and just received my copy of “Why Managing Sucks and How to Fix It“, but I’ve been hearing these words – or some variation of them – a lot lately! Just yesterday, a former colleague of mine, who is very smart and has always been an extremely hard worker, said to me: I would rather go on welfare than come into ____...

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Tech Tool Tuesday: Get Organized and Save Time with IFTTT

Posted by on 7:18 pm in Technology | 0 comments

Tech Tool Tuesday: Get Organized and Save Time with IFTTT

This entry is part 6 of 6 in the series Tech Tool Tuesday

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Tech Tool Tuesday: Getting Visual with Adobe Ideas

Posted by on 11:40 am in Technology | 4 comments

Tech Tool Tuesday: Getting Visual with Adobe Ideas

This entry is part 5 of 6 in the series Tech Tool Tuesday

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