28
Aug

Little Things Make A BIG Difference To Customer Service!

Look out for the little BIG things that your employees do every day. Awesome customer service choices (even if small) add up. And, more importantly – they are helping you keep your business alive. Look for your hidden gems! They work hard, take pride in their work, and usually have a smile on their face. According to the Workplace Reinvention …
14
Aug

Major Restaurant Chain Says – NO Substitutions!

Have you ever made a change to an item on a menu? – Hold the tomatoes? – Tomato sauce instead of cream? – Salad instead of fries? I rarely order right off the menu. I seem to need to mix and match at least something. Not because I like being difficult, but sometimes it’s because of certain food intolerances, or it’s because I’m …
31
Jul

Worst Employee Ever???

QUESTION: Would you hire a person who met EVERYTHING on your criteria list….but then said to you…that they had 10 non-negotiables? Here are the non-negotiables of the potential hire: 1. I will show up late from time to time. 2. I will leave early to pick up groceries for dinner. 3. I will take an extended lunch sometimes because I have a …
17
Jul

8 Tips For Work-At-Home Couples

My husband works at/from home. And, I work at Home for Pam Ross Consulting. At the core of my work environment (because Pam Ross wholeheartedly believes in it) is ROWE – which stands for Results Only Work Environment. Cali Ressler and Jody Thompson are the Founders of CultureRx and creators of the Results-Only Work Environment (ROWE). Their first …
19
Jun

A store told me they don’t want my business! HuH?!

To be fair, the store didn’t directly tell me that my money wasn’t wanted, but their actions certainly made me feel that way. Here is the situation: It’s the week before Father’s Day. I’m looking for gifts, buying cards, and then….I notice the lonely music store in the mall. Is the store really lonely? Perhaps not. But when I looked …
12
Jun

Jeff’s GuyShop IS Customer Service!

I have to be honest. I’m not always fond of retail customer service reps. I say this even though I have worked MANY retail jobs over the years. One job WAY BACK (when I was in high school) was as a clothing sales person – and I thought the job was great. I got a decent discount on clothes, my paycheck paid for gallons of 80’s hairspray, and …
05
Jun

Heellooo! Is anyone listening to me???

Not being heard can be frustrating, angering, and sometimes it can be downright depressing. On the other hand, being someone who doesn’t listen effectively, can have devastating results on work and personal relationships. How do we improve this situation? The problem is that we have encountered SO MANY solutions, tips, suggestions, and examples of …
22
May

I ordered a Double Double, and I received an Experience

I was in a bad mood. My infant son was sick, I wasn’t feeling well, and I was trying to juggle the regular day-to-day activities (work and personal). I decided to go through the Tim Hortons drive-thru for some salvation…a double double, hot coffee hug. Little did I know, I was going to receive more than my usual customer service experience. I admit …