29
Oct

3 Ways to Handle a “Little” Unethical Problem

Is there such a thing as being a “little” unethical? Is that like being a “little” pregnant? Fraud, grand theft, discrimination based on race, gender, age, sexual orientation – are just a few examples of unethical behaviour. Why should supply stealing be any less important? I ask this because I did an informal poll, and found that some …
28
Oct

Reinvent Work Like Nenshi is Reinventing Government

Imagine an organization where the leaders were 100% transparent about what the organization was doing throughout a crisis. Imagine an organization where the leader placed compete trust in customers to do the right thing within their business. How about an organization where people feel so connected to the overriding purpose that they volunteer to help …
23
Oct

Leadership Lessons at 25,000 Feet

Sometimes it takes a crisis of some sort to teach us a lesson. This week, my friend Mark Gross had a small crisis in his business while he was flying from Montreal to Toronto to lead an event. He wrote a blog about it HERE, and this is my slightly abbreviated version and some leadership lessons (with excerpts from Mark’s full story). Mark …
20
Oct

5 Workplace Culture Wows from My G Adventures Tour

I recently went on my first G Adventures tour in Northern Thailand. G Adventures’ business is sustainable travel – they use local vendors, transport and more to create authentic travel experiences for people, and ultimately to change peoples’ lives. I could talk for days about my brief trekking experience with them, but to give you …
16
Oct

Lack of Trust = Bodily Functions in Customer Experience

Organizational Trust is critical to high performance and success. On the other hand, if employees are treated unfairly as thieves and criminals, they will understandably become disgruntled, and have an impact on overall company success. The Bodily Function Story! Last week, I walked into a large department store. I had a large bag with me, a purse, …
14
Oct

How Method is Building a Weird and Awesome Culture

My post today is on LinkedIn, and you can read it HERE. I attended The Art of Entrepreneurship recently and totally fell in love with Method. I am sharing my favourite lessons from Eric Ryan, Co-Founder of Method. Check out my thoughts about Method and their weird culture: Monday Huddles Homework for New Hire Candidates Everybody is the Receptionist …
08
Oct

DON’T Put Down Your Phone – Twitter Connects!

I just watched a beautiful video by Rapper/Poet/Artist Prince Ea. It was published on YouTube Sept 29th, 2014. Through his words during the video, the Artist tells the audience to put down their phones. A few of the lyrics include, “Do I not have the patience to have conversations without abbreviation? This is the generation of media over stimulation. …
07
Oct

My eHarmony Story

You’ve heard the online dating success stories: “my friend Sam met her husband on eHarmony”, or “I was just at an eHarmony wedding”. As a single person in the 21st century, I had to give eHarmony a try. So why write about it on my business blog?  Because my eHarmony story is actually about a lack of digital fluency, extremely poor customer …