Pam Ross – 2012

21

Oct

What makes a social workplace?

Last week, I had a fabulous opportunity to chat with Donna Messer of ConnectUs Canada on her BlogTalk Radio show. We discussed Impact99 Social Workplace Summit and the 8 Guiding Principles of a Social Workplace that Christine McLeod and I have developed after hundreds of hours of interviews, research and learning from thought leaders in the world of …

15

Oct

Customer Loyalty from the Inside Out at LoyaltyOne – Leadership Lessons from Bryan Pearson

I recently had the opportunity to meet with Bryan Pearson, CEO of Loyalty One (the parent company of Air Miles and other loyalty businesses), and one of Impact99‘s CEO Think Tank participants, over coffee. Of course, I took full advantage of our meetint to pick his brain about employee engagement. Bryan is a great thought leader in the realm of …

10

Oct

Why Killing Zombies and Gaming Develops More Resourceful Employees

Lately, I’ve been experiencing and hearing a certain problem from leaders on a regular basis. They need resourceful employees, but are faced with employees who are not thinking for themselves, who abdicate or ignore problems rather than investigating and resolving them, and who aren’t able to think through solutions to new problems they …