19
Sep

Effective Communication – tone, body language, and brevity

I’ve taught many workshops and coached more leaders than I can count on effective communication.  One of the most important lessons that continues to manifest is that it is not what you say that matters, but how you say it. Here are 3 lessons that help you say what you mean with more than your words. A study by Dr Mehrabian investigated the impact …
08
Sep

How can you create memories for your customers?

I’ve always loved this story of Johnny the Bagger, a grocery store bagger who was inspired by creating memories for customers and found his own special way to do so. Anyone can create memories for customers.  How are you inspiring your team to do so?          
06
Sep

Reflections on how to find happiness by conquering fear

A few months ago, I ran for a Director of Communication position for my chapter of the HRPA, and lost. I’d be lying if I didn’t say I can’t stand losing anything, but I was fully inspired by the leader who won the position, who had about 20 years of corporate communication experience and runs her own communications company. She was …