Texting and Walking… should it be banned?

It’s very clear how dangerous driving and texting can be, and the laws against it are clearly a no-brainer.  Now New York is proposing a ban on texting and walking.  Sounds a little crazy, but I’m sure by know we’ve all seen the “fountain lady” who fell into the mall fountain while texting and walking.  There have also …

Tell your employees what you want

All too often, we expect that people must know what we expect because it is obvious to us. Guess what?  In the world of setting expectations, nothing is obvious.  I’m sure you’ve heard the old adage about what “ass-uming” does… that rule certainly applies when you want your employee to change their behaviour. The first …